Travel Institute sees significant growth in new agent training applications
The Travel Institute reports a sharp increase in the number of applicants for its agent training programs.
The institute has seen a 36 percent year-over-year increase in requests for its TRIPKIT introductory training program. Data shows new students are made up of teachers, nurses and individuals in other travel-related professions and shows that careers as travel counselors remain popular despite fluctuating demand and demand. changing standards in the industry.
The influx also comes as recent reports show travelers increasingly depend on travel counselors.
Diane Petras, CTIE, President, The Travel Institute, noted that as career interest grows, enrollment in new agent training must increase across the industry as well.
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“As travelers reflect on their trip, travel agents have an incredible window of opportunity to guide them to decisions that allow safe and comfortable options. I don’t remember a time or an opportunity, since the advent of internet search and self-booking tools, when consumers wanted or needed more professional support from our agents ”, a- she declared.
Petras noted that the Travel Institute’s training was the gold standard in agent education and training and included its Travel Agent Proficiency Exam, or TAP, to confirm that students demonstrate mastery of the basics. of the travel industry as they serve travelers.
“New and inexperienced agents need both a solid understanding of the basics and dynamics of the industry as well as a flexible mindset to serve travelers well and have a successful career in travel.” she explained, citing the ever-changing industry response around booking models and policies, covid-related procedures, available amenities, government restrictions, insurance, safe destinations, resources while traveling and more. .
TRIPKIT Online is similar to a one-year college course that includes real-world agent experiences and explains industry terminology, key areas of travel such as air and ground transportation, accommodation, tours and more. Course information also includes information on cruises, marketing, geography, and tips for a successful independent entrepreneur business.
Recent updates to TRIPKIT also include the migration of a hybrid online / print learning model to a fully online model with a new interactive and self-paced study plan that truly delivers an immersive learning experience. and flexible.
“Whether you are new to the industry, a manager looking for a new agent training, or a supplier looking to train call center staff, the first step should always be a general and fundamental training of the company. ‘industry,’ explained Guida Botelho, CTIE, training director for the Travel Institute.
A free “New to Industry” webinar is available that includes a course outline, an overview of new agent training and a roadmap to industry success.
“It’s really a ‘when-not-if’ scenario for travel to return to pre-pandemic levels,” Petras noted. “And when that happens, agent readiness and adaptability will be critical to our industry’s collective ability to support travelers. There is no time like the present for agents to demonstrate their value to travelers and there is no place like the Travel Institute to help ensure they are educated and able to do exactly that.